Shipping Policy

Last Updated: 28/09/2026

This Shipping Policy describes how BOUGIE FLORAI PRIVATE LIMITED (“Company”, “we”, “us”, or “our”) processes, prepares, dispatches, and delivers orders placed through our website.

Our online store offers men’s and women’s clothing, apparel, fashion accessories, and other fashion-related products available on our website.

By placing an order with us, you acknowledge and agree to the terms described in this Shipping Policy.

1. Shipping Availability

We currently provide delivery services to serviceable locations across India.

Please note:

• Delivery availability depends on the service coverage of our logistics partners.

• Some remote, restricted, or difficult-to-service locations may require additional delivery time.

• We may be unable to accept orders for locations where reliable courier service is unavailable.

2. Order Processing

Once an order has been successfully placed and payment has been confirmed:

• Orders are generally processed within 1–3 business days.

• Orders received on weekends or public holidays will normally begin processing on the next working business day.

• Orders may require additional preparation time depending on product availability.

• Orders may be dispatched after product availability and order information have been verified.

During festivals, promotional events, holidays, or periods of unusually high demand, processing times may take longer than usual.

3. Estimated Delivery Time

Following dispatch, orders are generally expected to reach the customer within approximately:

3–7 business days

Actual delivery time may vary based on:

• Delivery location

• Courier service availability

• Product processing requirements

• Order volume

• Weather conditions

• Public holidays

• Transportation conditions

• Other circumstances outside our reasonable control

The delivery period provided at checkout or through order communication is an estimate and should not be considered an absolute guarantee.

4. Shipping Charges

Where applicable, shipping charges may be determined based on factors such as:

• Delivery location

• Order value

• Product weight

• Package dimensions

• Courier availability

• Promotional offers

Any applicable shipping fee will generally be displayed during checkout before the order is confirmed.

We may occasionally offer free shipping or reduced shipping charges on selected products or orders. Such offers may be subject to specific conditions and may be modified or withdrawn at any time.

5. Fashion Product Packaging

We take reasonable care when preparing and packaging clothing and fashion products for shipment.

Depending on the product, packaging may include:

• Protective clothing packaging

• Poly bags or protective covers

• Boxes or shipping bags

• Additional protection for accessories

• Other packaging suitable for the product

Packaging may vary depending on the product type, size, order quantity, and shipping requirements.

6. Courier and Delivery Partners

We may use third-party courier and logistics companies to transport and deliver customer orders.

Before dispatch, we take reasonable steps to:

• Process orders accurately.

• Verify products where appropriate.

• Package products securely.

• Provide shipment information to the assigned courier partner.

After a shipment is handed over to the courier, delivery is performed by the applicable logistics provider in accordance with its operational procedures.

7. Shipment Tracking

Once an order has been dispatched:

• Customers may receive a shipment confirmation through email, SMS, or other available communication channels.

• Tracking information may be provided where available.

• Customers can use the tracking information to monitor shipment progress.

Tracking information is supplied by the relevant courier provider and may sometimes experience delays or may not display real-time shipment movement.

8. Delivery Delays

We make reasonable efforts to dispatch and deliver orders within the estimated timelines. However, delivery may be delayed due to circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Public holidays

• Transportation disruptions

• Government restrictions

• Courier operational issues

• High order volumes

• Incorrect or incomplete delivery information

• Events affecting transportation or logistics networks

If a shipment is delayed, we will provide reasonable assistance in checking its status where possible.

9. Customer Delivery Responsibilities

Customers are responsible for providing accurate and complete delivery information, including:

• Full recipient name

• Complete shipping address

• Correct PIN code

• Active mobile number

• Any relevant delivery instructions

We may not be responsible for delivery failures, additional delivery attempts, or delays caused by incorrect, incomplete, or outdated information provided by the customer.

10. Damaged, Incorrect, or Missing Products

If you receive:

• A damaged product

• A product different from what you ordered

• The wrong size, colour, or variant

• Missing products or components

please contact our customer support team within 48 hours of delivery.

To help us investigate and resolve the issue, you may be asked to provide:

• Order number

• Photographs of the product

• Photographs of the outer packaging

• Photographs of product tags or labels

• Videos showing the issue, where appropriate

• A brief description of the problem

Failure to report an issue within the specified period may affect eligibility for certain remedies, subject to applicable consumer protection laws.

11. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

A delivery may fail where:

• The recipient is unavailable.

• The address provided is incorrect or incomplete.

• The recipient refuses to accept the shipment.

• The courier is unable to access the delivery location.

• The recipient cannot be contacted using the provided mobile number.

If a shipment is returned to us because delivery could not be completed, additional charges may apply if the customer requests the order to be dispatched again.

Any applicable charges will be communicated before re-dispatch.

12. Address Changes

Customers should carefully verify their delivery address before completing an order.

If you need to change your delivery address after placing an order, please contact our customer support team as soon as possible.

Address changes may only be possible before the order has been dispatched and cannot be guaranteed after shipment has been handed over to the courier.

Any additional delivery charges resulting from an approved address change may be communicated to the customer before processing.

13. Multiple Products in One Order

Where an order contains multiple products, items may be shipped together or separately depending on product availability, warehouse processing, packaging requirements, or courier arrangements.

If products are dispatched separately, customers may receive separate tracking information.

Applicable shipping charges, where any, will be communicated during the ordering process.

14. International Shipping

At present, BOUGIE FLORAI PRIVATE LIMITED provides shipping only within India.

We currently do not offer international delivery.

15. Contact Information

For questions or assistance relating to shipping, delivery, tracking, or order dispatch, please contact us:

BOUGIE FLORAI PRIVATE LIMITED

Email: info@bougiefloraifashion.com

Phone: +91 7011633350

Registered Address:

Third Floor, Office in P-27, Flat No. 301,
Malviya Nagar, New Delhi,
South Delhi, Delhi – 110017, India

Our customer support team will assist with shipping-related queries and provide available shipment information where applicable.