Refund & Return Policy
Last Updated: 28/09/2026
At BOUGIE FLORAI PRIVATE LIMITED, we aim to provide our customers with a reliable and satisfactory shopping experience. This Refund & Return Policy explains the circumstances under which products purchased from our website may be eligible for return, replacement, exchange, cancellation, or refund.
Our online store offers men’s and women’s clothing, apparel, fashion accessories, and related fashion products intended for everyday wear, occasions, and personal use.
By placing an order through our website, you acknowledge and agree to the terms outlined in this Refund & Return Policy.
1. Return Eligibility
A customer may request a return, replacement, or exchange in situations where:
The product arrives damaged during transportation.
The product has a manufacturing or material defect.
An incorrect product, size, colour, or variant has been delivered.
The order is incomplete or essential components are missing.
The product received materially differs from the product ordered.
Return or replacement requests must generally be submitted within 7 calendar days from the date of delivery.
Requests submitted after the applicable return period may not be accepted.
2. Fashion Product Return Conditions
For clothing and fashion products, the product must generally be returned in its original condition.
To be eligible for a return or exchange:
The product should be unused and unworn.
The product should not have been washed, dry-cleaned, altered, or damaged after delivery.
Original product tags should remain attached where applicable.
The original packaging should be retained where reasonably possible.
The product should be returned with applicable accessories or components.
Customers should provide the order number and other requested information.
Products that show signs of wear, washing, alteration, staining, damage, or misuse may not qualify for return or exchange.
3. Size and Fit
Customers are responsible for selecting the appropriate size before placing an order.
We recommend reviewing the applicable size chart and product measurements before completing your purchase.
Where a size exchange is offered, the exchange may be subject to:
The applicable return period.
The product being unused and in original condition.
Original tags being attached where applicable.
Availability of the requested size.
Applicable exchange or return conditions.
A size or fit issue may not automatically qualify for a refund unless permitted under our applicable return conditions.
4. Items Generally Not Eligible for Return
Returns or refunds may not be accepted for:
Products that have been worn, washed, altered, or damaged after delivery.
Products damaged through misuse, negligence, improper storage, or improper handling.
Products returned without original tags, packaging, accessories, or other components where applicable.
Products specifically identified as “Non-Returnable” on the relevant product page.
Items that are marked as final sale or clearance products where applicable.
Return requests submitted after the applicable return window.
Products returned in an unhygienic or materially altered condition.
Products affected by stains, odours, cosmetic damage, or other signs of use.
Any applicable product-specific return restrictions will be displayed on the relevant product page where possible.
5. How to Submit a Return Request
To request a return, replacement, exchange, or refund:
Contact our customer support team within the applicable return period.
Provide your order number and registered contact details.
Clearly explain the reason for the return request.
Provide photographs or videos showing the product and the reported issue when requested.
Wait for confirmation from our customer support team before dispatching any product.
Products sent back without prior return authorization may not be accepted.
6. Return Procedure
After a return request is reviewed and approved:
We may arrange a reverse pickup through our delivery partner where the service is available; or
We may provide instructions for the customer to ship the product back.
The returned product should, where reasonably possible:
Be securely packaged to prevent additional damage.
Be unused and unworn.
Include original product tags where applicable.
Include original packaging.
Include applicable accessories or other components.
Be accompanied by the relevant invoice or order details.
For products reported as damaged or defective, customers should preserve the product and packaging until the return process has been completed.
7. Product Inspection
Returned products may undergo an inspection before a refund, replacement, or exchange is approved.
Following inspection:
Eligible returns may be approved for replacement, exchange, or refund.
Products that do not satisfy the applicable return conditions may be rejected.
If a return is rejected, the product may be sent back to the customer, where applicable.
All decisions will remain subject to applicable consumer protection laws and regulations.
8. Refunds
Where a refund is approved:
The refund will normally be issued to the original payment method used for the order.
Refund processing will generally begin within 3–5 business days after approval.
The time taken for the amount to appear in the customer’s account may vary depending on the bank, payment gateway, card issuer, or UPI/payment service provider.
Delivery or shipping charges may not be refundable in certain circumstances.
However, where the return is caused by an error attributable to BOUGIE FLORAI PRIVATE LIMITED, such as delivery of a wrong, damaged, defective, or materially incorrect product, applicable shipping charges may be refunded or otherwise handled appropriately.
9. Replacement or Exchange
Depending on the circumstances, we may offer a replacement or exchange instead of a refund.
Replacement or exchange requests are subject to:
Verification and approval of the return request.
Product inspection where applicable.
The product being in eligible condition.
Availability of the requested replacement product or size.
If the same product, size, colour, or variant is unavailable, we may offer an alternative solution or process an eligible refund in accordance with this Policy.
10. Order Cancellation
Customers may request cancellation before an order has entered processing, packing, or dispatch.
Once an order has been shipped or dispatched, cancellation may no longer be possible.
Where a cancellation is approved, the applicable refund will generally be initiated to the original payment method within 5–7 business days, subject to payment provider processing times.
Orders that have already been dispatched may need to follow the applicable return procedure instead of cancellation.
11. Return Shipping
Responsibility for return shipping costs will depend on the reason for the return.
Damaged, Defective, Incorrect, or Incomplete Products
Where the return is due to a damaged, defective, incorrect, or incomplete product attributable to our fulfillment or delivery process, BOUGIE FLORAI PRIVATE LIMITED will generally arrange or bear the applicable return shipping cost.
Size, Fit, or Other Approved Returns
Where a return or exchange is approved for another reason, the customer may be responsible for return shipping charges.
Any applicable return shipping cost may be deducted from the refund amount where permitted and communicated to the customer.
12. Circumstances Where Returns May Be Rejected
We may decline a return, exchange, replacement, or refund request where:
The request is made after the applicable return period.
The product does not satisfy the return eligibility requirements.
The product has been worn, washed, altered, modified, or damaged after delivery.
The product has stains, odours, marks, or other signs of use.
Required photographs, videos, order information, or other supporting details are not provided.
The product is returned without required tags, components, or packaging where applicable.
There are reasonable grounds to believe the return request is fraudulent or abusive.
The product is specifically identified as non-returnable.
The return otherwise falls outside the terms of this Policy.
This does not limit any rights available to customers under applicable consumer protection laws.
13. Damaged or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.
Customers may be requested to provide:
Order number
Photographs of the product
Photographs of the packaging
Photographs of product tags or labels
Video evidence where required
A description of the issue
The information provided may be used to verify the issue and determine the appropriate resolution.
Depending on the circumstances, we may provide a replacement, exchange, refund, or another appropriate resolution.
14. Refund Processing
Once a return or cancellation is approved, the applicable refund will be initiated according to the payment method and applicable processing procedures.
The actual time required for the refund to appear in the customer’s account may depend on:
Payment gateway processing time
Bank processing time
Card issuer
UPI or other payment provider
Weekends and public holidays
Customers should contact their payment provider if an approved refund does not appear within the expected processing period.
15. Contact Us
For assistance regarding returns, refunds, replacements, exchanges, or order cancellations, please contact us using the details below:
BOUGIE FLORAI PRIVATE LIMITED
Email: info@bougiefloraifashion.com
Phone: +91 7011633350
Registered Address:
Third Floor, Office in P-27, Flat No. 301,
Malviya Nagar, New Delhi,
South Delhi, Delhi – 110017, India
Our customer support team will review your request and provide further instructions where applicable.